Terms And Conditions

1. Menu & Availability

• Menu items are subject to availability and can change without prior notice.

2. Refund Policy

• Any refund will only be issued on a genuine basis. Nutrack’s management will assess whether or not the refund request is based on a legitimate concern.

• Refunds will take up to 15 working days and will be processed via online transfer only.

• Customers should keep in mind that if they have purchased a package and request a refund after availing meals for a few days, the cost of food for the utilised days will be charged in full (without package discount).

• Charges per day are revised periodically. Customers are advised to ask the representatives about applicable charges at the time of refund.

3. Subscription Holds & Requests

• Customers must inform a day earlier before 8 PM for any request regarding holding or resuming the subscription.

4. Special Requests

• All special or menu-item replacement requests are subject to availability.

• Every effort will be made to accommodate special requests; however, they cannot be guaranteed.

5. Allergies & Dietary Restrictions

• Nutrack does not provide food free of allergens.

• If a customer has allergies, allergic reactions, or dietary restrictions, the company shall not be responsible for not conforming to special instructions provided by the customer.

6. Meal Satisfaction & Conduct

• If any customer finds Nutrack’s meals unsatisfactory, they may contact Nutrack’s customer support.

• Nutrack will ensure the best possible compensation; however, the company reserves the right to withhold a refund if a customer attempts to sabotage the business reputation.