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Privacy Policy

Privacy Policy

General Terms

Users must comply with all website rules, service guidelines, and policies provided by Nutrack.

User Responsibilities

Users are responsible for providing accurate delivery information and ensuring the security of their account and login details.

Meal Subscription Terms

Subscription plans are billed according to the selected payment cycle. Minimum commitment periods may apply depending on the chosen plan.

Order Modifications

Orders can be modified, including meal selections or delivery timing, as long as changes are made before the daily cut-off time.

Liabilities

Nutrack guarantees meal quality and strives for timely delivery; however, the company is not responsible for delays caused by external factors such as weather, traffic, or unforeseen disruptions.

Data Collection

Nutrack collects essential customer information, including name, address, email, phone number, and other relevant details required for order processing and fulfillment.

Use of Data

Collected data is used exclusively for meal delivery, calculating personalized calorie-based plans, enhancing service quality, and providing a better overall user experience.

Data Protection

Customer information is stored securely and processed in accordance with industry-standard privacy and data-protection practices to ensure confidentiality and safety.

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Cancellation Process

Orders can be canceled via the website or customer support, ideally 24 hours before delivery.

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Subscription Cancellations

Subscribers can pause or cancel subscriptions with prior notice. Remaining unused meals may be refunded as per plan terms.

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Refunds

Refunds are normally processed within the same week

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Exchanges/Returns

Meal replacements are provided in case of issues. Customers should contact support immediately