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FAQ's

FAQ's

General Questions

1. What meals does Nutrack offer?

Nutrack provides a variety of meals including sandwiches, wraps, grilled protein bowls, salads, and healthy snacks, tailored for PCOS, Keto, and Protein-focused diets.

2. How does the subscription process work?

Subscriptions start once you submit the registration form and make payment for your selected plan. Meals are delivered daily according to your chosen plan. Payments are collected in advance to ensure uninterrupted service.

3. Are the meals customizable?

Frequent customization is not recommended as it can alter nutritional values and affect your diet plan. Allergy considerations are accommodated.

4. Can customers choose portion sizes?

Yes, meals are offered in different portion sizes to suit your calorie and nutrition requirements.

Ordering and Delivery

1. How do customers place an order?

Orders can be placed through our website or Instagram page by selecting a meal plan, customizing meals (if required), and choosing the delivery schedule.

2. What are the delivery areas?

Nutrack delivers to Karachi, Lahore, Islamabad, and Rawalpindi.

3. What is the delivery time and frequency?

Meals are delivered fresh every morning according to the selected plan.

Payment

1. What payment methods are accepted?

Nutrack accepts online payments only through its registered bank account. Payments made to accounts with different names do not belong to Nutrack.

2. Are there any discounts?

Long-term subscribers, as well as customers joining with friends or family, are eligible for discounts on all plans.

3. Is payment secure?

Yes. All payments are collected in advance to avoid disruptions in ongoing subscriptions.

Diet-Specific Questions

1. What makes Nutrack’s meals ideal for PCOS, Keto, or Protein-based diets?

Meals are designed by certified nutritionists to meet the macronutrient requirements of each diet. PCOS meals focus on low-glycemic ingredients, Keto meals are low-carb, and Protein meals are high in lean protein.

2. Are the meals suitable for vegetarian or gluten-free diets?

Nutrack cannot accommodate vegetarian or gluten-free diets at this time.

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Cancellation Process

Orders can be canceled via the website or customer support, ideally 24 hours before delivery.

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Subscription Cancellations

Subscribers can pause or cancel subscriptions with prior notice. Remaining unused meals may be refunded as per plan terms.

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Refunds

Refunds are normally processed within the same week

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Exchanges/Returns

Meal replacements are provided in case of issues. Customers should contact support immediately