Orders & Shipping

Shipping Information

• Delivery Costs: Covered by Nutrack as a service to customers.

• Shipping Time: Fresh meals are delivered in the morning.

• Delivery Packaging: Meals come in eco-friendly, insulated containers to maintain freshness.

• Order Tracking: Orders can be tracked via the website or customer support.

• Use of Data: Customer data is used only for delivery purposes and to calculate calorie requirements.

Cancellation & Refunds

• Cancellation Process: Orders can be canceled through the website or customer support, preferably 24 hours before delivery.

• Refunds: Typically processed within the same week.

• Subscription Cancellations: Customers may pause or cancel subscriptions with prior notice. Refunds for remaining unused meals depend on the plan terms.

• Exchanges/Returns: Meal replacements are provided if any issues arise. Customers should contact support immediately.