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Home Orders & Shipping

Orders & Shipping

Orders & Shipping

Shipping Information

  • Delivery Costs: Covered by Nutrack as a service to customers.

  • Shipping Time: Fresh meals are delivered in the morning.

  • Delivery Packaging: Meals come in eco-friendly, insulated containers to maintain freshness.

  • Order Tracking: Orders can be tracked via the website or customer support.

  • Use of Data: Customer data is used only for delivery purposes and to calculate calorie requirements.

Cancellation & Refunds

  • Cancellation Process: Orders can be canceled through the website or customer support, preferably 24 hours before delivery.

  • Refunds: Typically processed within the same week.

  • Subscription Cancellations: Customers may pause or cancel subscriptions with prior notice. Refunds for remaining unused meals depend on the plan terms.

  • Exchanges/Returns: Meal replacements are provided if any issues arise. Customers should contact support immediately.

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Cancellation Process

Orders can be canceled via the website or customer support, ideally 24 hours before delivery.

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Subscription Cancellations

Subscribers can pause or cancel subscriptions with prior notice. Remaining unused meals may be refunded as per plan terms.

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Refunds

Refunds are normally processed within the same week

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Exchanges/Returns

Meal replacements are provided in case of issues. Customers should contact support immediately