Returns & Refunds

Cancellation & Refunds

Cancellation Process: Orders can be canceled via the website or customer support, ideally 24 hours before delivery.
Refunds: Refunds are normally processed within the same week.
Subscription Cancellations: Subscribers can pause or cancel subscriptions with prior notice. Remaining unused meals may be refunded as per plan terms.
Exchanges/Returns: Meal replacements are provided in case of issues. Customers should contact support immediately.

Terms & Privacy Policies

General Terms: Users must comply with website and service guidelines.
User Responsibilities: Users are responsible for providing accurate delivery information and maintaining account security.
Meal Subscription Terms: Subscription plans are billed according to selected cycles. Minimum commitment periods may apply.
Order Modifications: Orders can be modified (meal choice or delivery timing) before the daily cut-off time.
Liabilities: Nutrack ensures meal quality and timely delivery but is not responsible for external factors like weather or traffic delays.
Data Collection: Nutrack collects name, address, email, phone number, and other details required for order fulfillment.
Use of Data: Data is used for meal delivery, calculating required calorie plans, and improving service quality.
Data Protection: Customer information is stored securely and processed according to best privacy practices.